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Noticeboard

Patient Participation Group - Join our patient participation group. We hold meetings at the practice on the 3rd Wednesday of every month at 6:30pm.  No booking necessary, you can just turn up on the day. 

The surgery will be closed for staff training 1 - 4pm on the 2nd Thursday of every month.  When you ring the surgery the answer phone will provide you with the contact number for Bardoc.

 

Complaints

We aim to give the best possible service at all times and we welcome comments and suggestions for change.  If you are unhappy with any aspect of our service or your treatment, please let us know. Then, if you still feel dissatisfied, formal complaints should be made in writing to the following address:

Mrs J Lees

Practice Manager

Stonefield Street Surgery

21 Stonefield Street

Milnrow

Rochdale

OL16 4JQ

 

who will take up the matter on your behalf and keep you fully informed in writing. We will endeavour to put right whatever has gone wrong and take the opportunity, where necessary, to improve our practice. If you remain dissatisfied with the outcome, you may refer the matter to:

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Tel: 0345 0154033

https://www.ombudsman.org.uk/

If you do not wish to raise your complaint with the practice:

If you do not feel comfortable raising your complaint or concern directly with the practice, you can alternatively raise the complaint with NHS England:

NHS England
P.O. Box 16738
Redditch
B97 9PT

Tel: 0300 3112233
Email: England.contactus@nhs.net

COMPLAINTS LEAFLETS ARE ALSO AVAILABLE IN THE PRACTICE AND VIA THE LINK BELOW:

Patient Complaints Leaflet



 
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