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The surgery will be open as usual on Friday 8th May 2020 between 8.00 am and 6.30 pm.  Telephone consultations with both the Doctors and nurses are available to book.

The NHS in Heywood, Middleton Rochdale and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. Click here

Call 111 now if you have:

  • a high temperature 37.8 or above
  • A New Continuous cough

Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

 

Further information is available on nhs.uk.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

 

You can find the latest information and advice from Public Health England at Further information is available on nhs.uk

   

Patient Participation Group - (Currently on hold due to the Covid-19 virus)  Join our patient participation group. We hold meetings at the practice on the 3rd Wednesday of every 2nd month at 6:30pm.  No booking necessary, you can just turn up on the day. dates for the year can be found on the Patient group link.

The surgery will be closed for staff training 1 - 6:30 pm on the 2nd Thursday of every monthPlease note the surgery will no longer re-open at 4:00 pm.  When you ring the surgery the answer phone will provide you with the contact number for Bardoc. - In April 2020 this will be the 3rd Thursday 16th.

What should I do if I fall ill when I’m away from home?

If you are ill while away from home or if you are not registered with a doctor but need to see one you can ask to be registered as a temporary patient at a nearby GP practice for up to three months. This process allows you to make use of a local practice but still remain a patient of your permanent GP practice at home. However, after three months, if you still wish to access this practice you will be required to permanently register.

If you wish to register with us as a temporary patient simply contact the practice directly.

 

Appointment Triage

     CARE NAVIGATION

It is not always necessary to see a GP. A nurse practitioner, practice nurse, health care assistant or practice pharmacist, or another service such as an Optician or Community Pharmacy, may be more appropriate and for this reason our receptionists have now been trained to cover a more diverse role and will now be working in the practice as Care Co-ordinators. This is a role that is being introduced in ALL practices across Heywood, Middleton and Rochdale.

The purpose of this role is to advise patients and carers about the sources of help and advice which are most relevant to their reed. Active signposting is NOT a clinical consultation and it is not to make a diagnosis or plan treatment.

This new approach is not about denying our patients an appointment but actually using signposting for precisely the opposite motive – to make it easier for patients who need to see a GP to get an appointment, while shortening the time it takes to connect patients with the most appropriate person.

To help you make the appointment, the Care Navigator will need to know a little about why you need an appointment and so will ask you some very brief questions. This is because the Care Navigators have a number of alternative types of appointments available to them, and they need to offer you the most appropriate appointment to deal with your problem. The most appropriate appointment may be with your GP for example, or perhaps with another member of the practice team.

 

Requests for Urgent Same Day Appointments

This Practice operates telephone triage for determining urgent and not so urgent cases so that appointments can be allocated according to patient need. The system works by allowing Care Co-ordinators to triage all requests for same day urgent requests. All Practices in Heywood, Middleton and Rochdale now operate a system of clinical triage for all urgent same day requests.

The aim is to provide the most appropriate appointment, more convenient access, more efficient use of time for GPs and patients by resolving an enquiry with a single telephone call to help ensure routine appointments remain available for patients with chronic complex illnesses.

Please note that we will still be operating the same system for pre bookable routine appointments and these can be made up to 6 weeks in advance.

We continue to encourage patients to register to use our on line services for booking appointments and requesting repeat prescriptions.

We very much hope that this system will make the best use of the services available both at the practice and in the wider community, and by doing so indirectly increase the number of available GP appointments, so that you can more easily secure this when necessary.

 

 



 
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